Minimize Downtime
Sciemetric Instruments is committed to minimizing downtime by providing technical assistance by telephone. This assistance can take the form of basic support, such as product information, first level product support and hardware repair, through to providing access to Applications Specialists for troubleshooting and application enhancement.
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Toll Free Number:
877.581.0112
Regular Hours:
Monday-Friday
8:30am-4:30pm EST
After hours telephone
support due to an
Emergency Line Down
is available
Response:
- Within One hour
- Calls are answered in priority
- Problem resolutions dependant
on nature of the call
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The cost of this support may be covered by your warranty (see your terms and conditions) or your support agreement with us.
If you need:
- Product information e.g. manuals, product literature
- Support information
- Line down support
- Applications specific information
- Hardware RMA (Return Material Authorization)
- Product registration
- Access to download site
- To report a bug
Information we will require to assist you:
- Contact Information Your name, telephone number, company name and plant location
- Model Number(s) of systems and components
- Serial Number(s) of systems and components
- Software Information Version and build
- Description of Problem Faults and repeatability
After hours telephone support is available for emergency line down situations.